Return Policy

This Return Policy outlines the terms and conditions for returning products purchased from Khodraxnkhun. Please read this policy carefully before making a purchase.

Return Period

You have 30 days from the date of delivery to initiate a return request. Returns must be initiated within this timeframe to be eligible for a refund or exchange.

For custom or commissioned pieces, different return terms may apply as specified in your purchase agreement. Please refer to your order confirmation or contact us for specific details regarding custom orders.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be in their original condition, unused, and uninstalled
• All original packaging, documentation, and accessories must be included
• Items must not show signs of damage, wear, or alteration
• Items must be in the same condition as when received
• Proof of purchase must be provided

Items that do not meet these conditions may be subject to a restocking fee or may not be eligible for return.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to:

• Our error in shipping the wrong item
• Damage that occurred during shipping
• Defective or incorrect items received

In cases where we are at fault, we will provide a prepaid return shipping label. For all other returns, customers are responsible for arranging and paying for return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period to request a return authorization
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in your return authorization
6. Retain proof of shipment until your return is processed

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping.

Non-Returnable Items

The following items are not eligible for return:

• Custom or commissioned pieces specifically made to order
• Items that have been installed, altered, or customized
• Items damaged due to misuse or improper handling
• Items returned after the return period has expired
• Items without proof of purchase
• Items that have been used or show signs of wear

General Legal Requirements

This return policy complies with applicable consumer protection laws. In accordance with legal requirements:

• You have the right to cancel your order within the specified return period
• Refunds will be processed within 14 business days of receiving the returned item
• We will notify you of any deductions from your refund, if applicable
• Your statutory rights as a consumer are not affected by this policy

Order Cancellation Policy

You may cancel your order before it ships without any penalty. Once an order has been shipped, standard return procedures apply.

For custom orders, cancellation may be subject to fees depending on the stage of production. If you wish to cancel a custom order, please contact us immediately to discuss cancellation terms.

Refund Procedure

Once we receive and inspect your returned item, we will process your refund as follows:

• Refunds will be issued to the original payment method used for purchase
• Processing time is typically 5-10 business days after we receive the item
• You will receive an email confirmation when your refund is processed
• Bank or credit card processing times may vary and are outside our control

If you paid by check or money order, refunds may take additional time to process. We will deduct any applicable restocking fees or return shipping costs from your refund amount.

Contact Information

For questions about returns or to initiate a return request, please contact us:

Khodraxnkhun
5780 N First St #103
Fresno, CA 93710, United States
hello@khodraxnkhun.world
+1 559 438 7827